GoDigi provides digital marketing, website development, software development, mobile application development, graphic design, content writing, advertising, and related professional services.
Because many of our services involve time, resources, planning, development, creative work, third-party costs, and customised deliverables, payments are subject to the following refund policy.
1. Advance Payments
Any advance payment made to initiate a project may be non-refundable once work has commenced, unless otherwise agreed in writing.
The advance may cover project planning, resource allocation, design, development, content preparation, campaign setup, research, or other work performed for the client.
2. Services Already Performed
Fees relating to services that have already been performed, delivered, implemented, or substantially completed are generally non-refundable.
This includes, where applicable:
- Website development work
- Design work
- Content writing
- SEO work
- Advertising campaign setup
- Marketing strategy
- Social media work
- Software development
- App development
- Research and analysis
- Consultation
- Other professional services
3. Third-Party Costs
Payments made to third-party providers may not be refundable through GoDigi.
These may include:
- Domain registration
- Web hosting
- Premium themes
- Plugins
- Software licences
- Advertising platforms
- SMS services
- Email services
- Payment gateway charges
- API services
- Stock assets
- Other third-party subscriptions
Any refund from a third-party provider will be subject to that provider’s own refund policy.
4. Digital Advertising Budgets
Advertising budgets paid to Google, Meta, or other advertising platforms are separate from GoDigi’s professional service charges.
Once an advertising platform has spent the advertising budget, GoDigi cannot guarantee a refund of that amount.
Any refund issued by the advertising platform will be governed by the platform’s policies.
5. Cancellation After Work Begins
If a client cancels a project after work has started, GoDigi may deduct charges corresponding to work already completed, resources committed, third-party costs, and other applicable expenses before determining any eligible refund.
6. Non-Refundable Situations
A refund may not be available where:
- The client changes their mind after work has started
- The client delays the project for an extended period
- The client fails to provide required information or access
- Work has already been completed or delivered
- Third-party expenses have already been incurred
- The client requests additional work outside the agreed scope
- The project is cancelled due to reasons attributable to the client
7. Approved Refunds
Where a refund is approved, it will normally be processed through the original payment method or another mutually agreed method.
Processing time may depend on the payment gateway or financial institution.
8. Refund Requests
Refund requests should be submitted in writing to:
Email: support@godigi.in
The request should include:
- Client name
- Project/service name
- Invoice or transaction details
- Reason for the refund request
- Relevant supporting information
Each request will be reviewed based on the applicable project terms and circumstances.
9. Changes to Refund Policy
GoDigi reserves the right to update this Refund Policy when necessary. Updates will be published on this page.
10. Contact
GoDigi
Number-27, 12th Cross, Chikkatoguru Main Road, Pragathi Nagar, Electronic City, Bengaluru – 560100
Phone: 9901999017
Email: info@godigi.in
Support: support@godigi.in