This Service Cancellation Policy explains the process and conditions applicable when a client wishes to cancel an ongoing or planned service provided by GoDigi.
1. Requesting Cancellation
Clients wishing to cancel a service should submit a written cancellation request to:
The cancellation request should include the client’s name, project/service details, and reason for cancellation.
2. Cancellation Before Work Begins
If cancellation is requested before work has started, GoDigi will review the request according to the applicable quotation, invoice, agreement, and payment terms.
Any refund will be subject to the Refund Policy and any costs already incurred.
3. Cancellation After Work Begins
Once work has commenced, cancellation may result in charges for work already completed and resources already committed.
GoDigi may deduct applicable charges before determining whether any remaining amount is eligible for refund.
4. Ongoing Monthly Services
For recurring services such as SEO, social media management, digital marketing, advertising management, content services, or other monthly services, cancellation requests should preferably be submitted before the next billing or service cycle begins.
If work for the upcoming cycle has already commenced, applicable charges may still be payable.
Specific notice requirements may apply if stated in the service agreement or quotation.
5. Advertising Campaign Cancellation
Clients may request cancellation of advertising management services.
However, advertising amounts already spent or committed to advertising platforms are not automatically refundable by GoDigi.
Any refund relating to unused advertising funds will depend on the applicable advertising platform and account conditions.
6. Website and Development Projects
For website, app, and software projects, cancellation after development has begun may result in charges based on the work completed up to the cancellation date.
These may include:
- Planning
- Design
- Development
- Content work
- Integrations
- Testing
- Project management
- Third-party services
- Other committed project expenses
7. Client Delays
If a project is delayed because the client does not provide required content, information, approvals, credentials, payments, or access, GoDigi may pause the project.
Extended delays may require the project to be rescheduled and may affect the original delivery timeline.
8. Cancellation by GoDigi
GoDigi may suspend or terminate services in circumstances including:
- Non-payment
- Violation of applicable laws
- Fraudulent activity
- Misuse of services
- Abuse or harassment of staff
- Violation of third-party platform policies
- Material breach of agreed terms
Where appropriate, GoDigi may notify the client before termination.
9. Effect of Cancellation
After cancellation:
- Access to ongoing services may be discontinued
- Future work may stop
- Outstanding invoices remain payable
- Third-party subscriptions remain subject to their own terms
- Completed work may be delivered according to the applicable payment and project terms
10. Refunds After Cancellation
Cancellation does not automatically mean that a refund will be issued.
Any eligible refund will be assessed according to the applicable quotation, agreement, amount of work completed, third-party expenses, and GoDigi’s Refund Policy.
11. Contact
For cancellation requests:
GoDigi
Number-27, 12th Cross, Chikkatoguru Main Road, Pragathi Nagar, Electronic City, Bengaluru – 560100
Phone: 9901999017
Email: support@godigi.in